Online Reputation Management
Online Reputation Management for Local & Ecommerce
Your reputation is the first thing customers check and the last thing that convinces them. Whether you run a local business or an online store, Localanto helps you earn more 5-star reviews, respond wherever they appear, and protect the rating that decides whether people buy.
The basics
What is online reputation management?
Online reputation management (ORM) is the practice of monitoring, improving, and protecting how a business is perceived online — across review platforms, search results, and social media. For local businesses that means Google, Facebook, and industry sites; for ecommerce it means Trustpilot, marketplace ratings, and product reviews. ORM combines earning genuine positive reviews, responding to feedback quickly, and suppressing or resolving damaging content.
Sound familiar?
One bad rating is costing you sales
Most customers won’t tell you they chose a competitor because of a low rating or an unanswered review. They just quietly move on.
Where reputation leaks money
- You have fewer or worse reviews than your competitors
- Negative reviews sit unanswered for weeks
- You don’t know what’s said about you across platforms
- A single 1-star review is dragging down your average
What that costs you
- Shoppers who bounce to a higher-rated competitor
- Lower conversion on every product and landing page
- Google and marketplaces ranking you below rivals
- Ad clicks wasted on traffic that won’t convert
What you get
Everything it takes to build a 5-star reputation
One team earning, managing, and protecting your reviews across every place customers check — for local businesses and online stores alike.
Generate 5-Star Reviews
Turn happy customers into public proof, automatically.
- Automated review requests by SMS & email
- Google, Facebook, Trustpilot & marketplaces
- Post-purchase & post-service review flows
- Genuine reviews only — fully compliant
Monitor & Respond
Never miss a review, wherever it lands.
- Real-time alerts across every platform
- Professional, on-brand review responses
- Google, Trustpilot, Facebook & app stores
- Turn complaints into resolved, public wins
Protect & Recover
Defend the rating your revenue depends on.
- Suppress negative results in search
- Handle review attacks & fake reviews
- Rebuild a damaged star rating
- Reputation reporting you can act on
Why businesses choose Localanto for reputation
We don’t just chase stars. We build a steady flow of genuine reviews, respond in your voice, and keep watch across every platform — for local shops and online stores alike — while the SEO and AI-visibility work we do makes those reviews rank where buyers actually see them.
What that means for you
- Works for local businesses and ecommerce
- Genuine reviews only, fully policy-compliant
- One team for reviews, SEO and AI visibility
- Flat monthly pricing, no long contracts
Questions
Online reputation management, answered
Localanto reputation management is included in our plans, which start at $900 per month with a one-time setup fee. Standalone reputation management is available on request. Every plan includes review generation, monitoring, response, and reporting, with no long lock-in contracts.
We can’t guarantee removal, because the platforms control that. What we can do is report reviews that violate platform policies, such as fake or defamatory ones, respond professionally to genuine complaints, and generate enough real positive reviews to restore a strong average.
Yes. We manage reputation for local businesses on Google and Facebook, and for ecommerce brands on Trustpilot, marketplaces, and product reviews. The strategy adapts to wherever your customers leave feedback.
We automate polite review requests to real customers by SMS and email after a purchase or service, and make leaving a review effortless. We never buy, fake, or incentivize reviews, which keeps you compliant with Google, Trustpilot, and marketplace policies.
Most businesses see a steadily rising review count within the first month and a visibly stronger average within 60 to 90 days, depending on customer volume and starting point.
Yes. Review quantity, quality, and freshness are ranking signals in local search, and strong ratings lift click-through and conversion everywhere. Reputation, SEO, and AI visibility reinforce each other, which is why we run them together.
See what customers really see
Get a free reputation audit. We’ll show you your reviews across every platform, how you compare to competitors, and exactly how to reach a 5-star average — no cost, no obligation.